NAMI National Information HelpLine: Frequently Asked Questions

Coping

  1. I am in a crisis. I am thinking about suicide. What should I do?
  2. Where can I find a support group in my area? What are NAMI Connection Recovery Support Groups? How much do they cost?
  3. My friend/family member won't follow recommended treatment. What can I do to make this person follow through? 
  4. I don't know how to cope with my friend/family member who has a mental illness. Can NAMI help me? 
  5. I am/ or my friend/family member is newly diagnosed with a mental illness. What do I do now?
  6. My family member is missing and may be homeless. What can I do to find my relative? 
  7. I have a child struggling with a mental illness at home and at school. Does NAMI have resources for families or caregivers of children and adolescents? 
  8. I am a veteran and recently received a mental health diagnosis. Do you have resources for veterans and their families? 

Treatments

  1. I need a doctor or mental health care facility that specializes in a specific disorder. Can NAMI help me? 
  2. I cannot afford my medication fees or medical insurance. Where can I go for financial assistance?  
  3. What are the side effects and recommended dosage of a specific medication? Is the combination of medications my doctor prescribed right? Is my dosage too high? 
  4. Does NAMI have information on substance abuse or dual diagnosis treatment? 
  5. Can people recover from mental illness? Is there a cure? 

Social Resources

  1. Where can I find a list of group homes, residential facilities, or mental health care units? 
  2. Where can I find housing? 
  3. Where can I find information about what my insurance/Medicaid/Medicare benefits will cover? How do I file for Social Security (What is SSI vs. SSDI)? 
  4. I am recovering from mental illness. And, I would like to learn more about social activities, volunteer opportunities and getting back to work. 

Legal/Advocacy

  1. I have a legal problem, but I can’t afford a lawyer. Does NAMI offer legal advice, or have a listing of lawyers that specialize in mental health law? 
  2. How do I file a complaint against a mental health care facility or professional? 
  3. My friend or family member is in jail due to his/her mental illness. How can we help this person? 
  4. My employer is not treating me fairly because I have a mental illness. What can I do to fight this? 

NAMI/General Resources

  1. What does NAMI stand for and what is its mission? 
  2. How can I become a NAMI member? What are the benefits of membership? 
  3. I would like to receive a large quantity of NAMI brochures. How can I get those? 
  4. Do you have information in Spanish? 
  5. I recently moved. How do I go about changing my address? How do I delete my name from NAMI's mailing list? 
  6. Does NAMI offer any scholarships for college? 
  7. Does NAMI offer financial grants or have advice as to where to apply for them? 
  8. What jobs or volunteer opportunities does NAMI have available?
  9. Where can I find statistics about the prevalence of mental illness?