NAMI HelpLine FAQs
The following are answers to questions frequently asked about the NAMI Information HelpLine. If you don't see the information you need, please contact us at 800-950-6264, Monday through Friday from 10 a.m. to 6 p.m., ET, or write to firstname.lastname@example.org.
What is the HelpLine?
The NAMI HelpLine is a free service that provides information, referrals and support to people living with a mental health condition, family members and caregivers, mental health providers and the public.
What kind of resources does the HelpLine provide?
Information about mental health conditions, treatment options and recovery strategies.
Suggestions for coping with mental health symptoms or helping someone else.
Participating in NAMI support groups and education programs.
Referrals to treatment services, community support services and other useful organizations.
Referrals to attorneys with expertise in the areas of law often needed by people with mental health conditions.
The HelpLine can also send a limited number of NAMI brochures and fact sheets.
What kind of resources is the HelpLine unable to provide?
We offer empathy, understand and support, but do not provide counseling or therapy.
We can help identify options, but can’t provide specific recommendations for things like treatment.
We offer referrals to organizations, but do not provide individual casework, legal representation or other types of individual advocacy.
We will transfer callers in crisis or suicidal situations to a national crisis line to provide, but can’t engage in these situations.
How do I contact the HelpLine? When is help available?
The NAMI Information HelpLine can be reached by calling 800-950-6264, Monday through Friday, 10 a.m.–6 p.m., ET, or by email at email@example.com. We will then respond to your email when we return to the office. If you are in an emergency call 911 or 1-800-273-TALK (8255).
Who responds to HelpLine calls and email?
A well-trained and knowledgeable team of volunteers, interns and HelpLine staff responds to calls and email inquiries. Staff members and volunteers have experience living with a mental health condition or providing care and support to a family member with a condition, and therefore, better able understand and empathize. HelpLine interns, psychology, social work and counseling students, talk to callers and apply what they’ve learned to real life situations. The HelpLine’s Legal Resource Service has volunteer attorneys and legal interns helping callers who need legal expertise or a referral to an attorney in their community.
How can I volunteer?
The volunteer and internship opportunities at the NAMI Information HelpLine are posted on nami.org. Once you’ve submitted the online application you will be contacted and an interview scheduled.
How can I get help in my community?
Some NAMI State Organizations and NAMI Affiliates operate their own HelpLine. They are an excellent resource for community mental health and social support services. The NAMI HelpLine or your NAMI State Organization or Affiliate can provide you with contact information.
How can I learn about starting a HelpLine at my Affiliate?
The NAMI Information HelpLine provides resources to NAMI Leaders at www.nami.org/extranet to help with the start-up and operation of a NAMI State Organization or Affiliate HelpLine. Leaders can also contact the NAMI HelpLine manager for information and support.