NAMI Of La Crosse County Inc. Of La Crosse County Inc.
 
  Welcome
  Crisis Info
  Advocacy
  Guide to the Criminal Justice System
  Education
  Parents and Teachers as Allies
  NAMI Family to Family
  NAMI Basics
  Faith Net
  Membership
  Support Groups
  Children and Adolescents
  Library
  Newsletters
  Our Stories
  Resources


from NAMI.org
Culturally Competent, Clinically Relevant To give the best care, providers need to understand the person they're talking to.
The Village: Opening Doors for Those in Need
Trying to Test for Psychosis Risk
Book Review: Unhinged: A Memoir of Enduring, Surviving and Overcoming Family Mental Illness
-more at NAMI.org-
stars graphic

 

 | Print this page | 

Crisis Info

If you have a mental health crisis in your family and are in need of emergency assistance – call 911.

Suicide Prevention Lifeline
1-800-273-TALK (8255)
Veterans Suicide Prevention Lifeline
1-800-273-TALK (8255)
Drug and Alcohol Help Line
1-866-242-4111
All are available 24 hours/day- 7 days/week

NAMI Information Help Line
1-800-950-NAMI (6264)
Available Mon-Fri 10AM to 6 PM EST
NAMI Helpline
Website

Veterans Suicide Prevention websites:
Marines
Navy
Army
Air Force
Coast Guard

Communicating with Someone in Crisis Who Has a Psychiatric Illness

DO - DO - DO

SLOW DOWN.
GIVE THEM SPACE. Don't make them feel trapped.
BE CALM. Express support and concern.
SPEAK SLOWLY AND SOFTLY.
USE SHORT, SIMPLE SENTENCES.
AVOID sudden or quick movements.
BE HELPFUL. Respond to basic needs. Be low key.
"We are all here to help."
GIVE FIRM, CLEAR DIRECTIONS; One person should talk to
the subject
RESPOND TO DELUSIONS OR HALLUCINATIONS by talking about the person's feelings rather than what he or she is saying.
LISTEN to their story
EXPLAIN POLICY, especially if handcuffed.

DON'T - DON'T - DON'T

DON'T TAKE CONTROL if you don't have to.
DON'T ARGUE or reason with psychotic thinking.
DON'T STARE at the subject.
DON'T CONFUSE THE SUBJECT. One person should interact with the subject. Ask casual observers to leave. Follow through with directions or commands
DON'T TOUCH THE SUBJECT UNLESS NECESSARY. For people with mental illnesses it may cause fear and lead to violence.
DON'T SHOUT.
DON'T GIVE THEM MULTIPLE CHOICES. This can increase the subject’s confusion.
DON'T WHISPER, JOKE OR LAUGH.
DON'T DECEIVE the subject. Dishonesty increases fear and suspicion; the subject will likely remember it in any subsequent contact.
DON'T ARREST A PERSON FOR MENTALLY ILL BEHAVIOR NOT CRIMINAL IN NATURE.
DON'T JOIN into behavior related to the person's mental illness
DON'T HOGTIE a person who has to be restrained,. Immediately raise him/her from prone into sitting position, monitor vital signs, and call for medical aid.


 | Print this page |