If you have a mental health crisis in your family and are in need of emergency assistance – call 911.
Suicide Prevention Lifeline
Veterans Suicide Prevention Lifeline
Drug and Alcohol Help Line
All are available 24 hours/day- 7 days/week
NAMI Information Help Line
Available Mon-Fri 10AM to 6 PM EST
NAMI Helpline Website
Veterans Suicide Prevention websites:
Communicating with Someone in Crisis Who Has a Psychiatric Illness
DO - DO - DO
GIVE THEM SPACE. Don't make them feel trapped.
BE CALM. Express support and concern.
SPEAK SLOWLY AND SOFTLY.
USE SHORT, SIMPLE SENTENCES.
AVOID sudden or quick movements.
BE HELPFUL. Respond to basic needs. Be low key.
"We are all here to help."
GIVE FIRM, CLEAR DIRECTIONS; One person should talk to the subject
RESPOND TO DELUSIONS OR HALLUCINATIONS by talking about the person's feelings rather than what he or she is saying.
LISTEN to their story
EXPLAIN POLICY, especially if handcuffed.
DON'T - DON'T - DON'T
DON'T TAKE CONTROL if you don't have to.
DON'T ARGUE or reason with psychotic thinking.
DON'T STARE at the subject.
DON'T CONFUSE THE SUBJECT. One person should interact with the subject. Ask casual observers to leave. Follow through with directions or commands
DON'T TOUCH THE SUBJECT UNLESS NECESSARY. For people with mental illnesses it may cause fear and lead to violence.
DON'T GIVE THEM MULTIPLE CHOICES. This can increase the subject’s confusion.
DON'T WHISPER, JOKE OR LAUGH.
DON'T DECEIVE the subject. Dishonesty increases fear and suspicion; the subject will likely remember it in any subsequent contact.
DON'T ARREST A PERSON FOR MENTALLY ILL BEHAVIOR NOT CRIMINAL IN NATURE.
DON'T JOIN into behavior related to the person's mental illness
DON'T HOGTIE a person who has to be restrained,. Immediately raise him/her from prone into sitting position, monitor vital signs, and call for medical aid.