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NAMI | Job Description

Legal Resources Volunteer, NAMI Information HelpLine - Arlington VA

Job Description
*The NAMI Information HelpLine is a national service that receives 120,000 mental illness inquiries a year. Legal Resources Volunteers provide vital legal referral information to the 20 percent of those callers who need legal assistance.
*Legal Resources Volunteers give legal referrals and general legal information, not legal advice.
*Legal Resources Volunteers may be asked to answer general phone calls.

Legal Resources Volunteers must:
*Have a law degree or be in law school.
*Possess excellent oral and written communication skills
*Communicate effectively with people from diverse backgrounds and show sensitivity to those who may be emotionally distressed.
*Show initiative, good problem solving skills and resourcefulness
*Commit to working at least one four-hour shift a week during HelpLine hours (10 a.m. 6 p.m. weekdays) for, ideally, at least six months. Student interns typically work a condensed schedule of more hours for fewer months.
*Have strong computer and Internet skills
*Be consistently punctual and reliable.
*Knowledge of and/or experience with serious mental illness (schizophrenia, major depression, bipolar disorder, etc.), treatments and recovery a significant plus.


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Job Specifications
Position Type: Part-Time
Department: HelpLine
Contact Information
Contact E-mail:

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    • NAMI
    • 3803 N. Fairfax Dr., Suite 100
    • Arlington, Va 22203
    • Main: (703) 524-7600
    • Fax: (703) 524-9094
    • Member Services: (888) 999-6264
    • Helpline: (800) 950-6264