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If a situation escalates into a crisis, you may have to call the police. Thankfully, there are a few things you can do to keep the situation as calm as possible.
Share all the information you can with your 911 operator. Tell the dispatcher that your loved one is having a mental health crisis and explain her mental health history and/or diagnosis. If the police who arrive aren't aware that a mental health crisis is occurring, they cannot handle the situation appropriately. Many communities have crisis intervention team (CIT) programs that train police officers to handle and respond safely to psychiatric crisis calls. Not every police officer is trained in a CIT program, but you should ask for a CIT officer if possible.
Police are trained to maintain control and ensure safety. If you are worried about a police officer overreacting, the best way to ensure a safe outcome is to stay calm. When an officer arrives at your home, say "this is a mental health crisis." Mention you can share any helpful information, then step out of the way. Yelling or getting too close to the officer is likely to make him feel out of control. You want the officer as calm as possible.
Be aware that your loved one may be placed in handcuffs and transported in the back of a police car. This can be extremely upsetting to witness, so be prepared.
If you have questions about the laws in your state, talk to your local police department or contact your local NAMI.