NAMI HelpLine

Have a question? Someone else may have already asked it. Check out our list of frequently asked questions.

1-800-950-NAMI (6264) or info@nami.org

The NAMI HelpLine can be reached Monday through Friday, 10 am–6 pm, ET.

HelpLine staff and volunteers are prepared to answer your questions about mental health issues including:

  • Symptoms of mental illness
  • Treatment options
  • Local support groups and services
  • Education programs
  • Helping family members get treatment
  • Programs to help find jobs
  • Legal issues (the NAMI Legal Resource Service can connect individuals with attorneys in their area but does not have the resources to provide individual representation)

We are unable to provide counseling or therapy, cannot provide specific recommendations for things like treatment or do individual casework, legal representations or other individual advocacy. In the event of a crisis call, we will transfer callers in crisis or suicidal situations to a national crisis line to provide.

What to Do In an Emergency

Call 911 if you or a loved one are in immediate danger. Notify the operator that it is a psychiatric emergency and ask for an officer trained to help people with a mental health condition.

If you are in crisis or just need to talk about suicidal thoughts, call 1-800-273-TALK (8255), the National Suicide Prevention Lifeline. It is a 24-hour, toll-free, confidential suicide prevention hotline.

About the NAMI HelpLine

The NAMI HelpLine is a free service that provides information, referrals and support to people living with a mental health condition, family members and caregivers, mental health providers and the public.

A well-trained and knowledgeable team of volunteers, interns and HelpLine staff will respond to your call or message. Many staff members and volunteers live with a mental health condition or provide care and support to a family member or friend. The HelpLine also has volunteer attorneys and legal interns who provide legal expertise or a referral to an attorney in your community.

How can I volunteer?

The NAMI HelpLine is located at NAMI's office in Arlington, Va. Volunteer and internship opportunities are posted online. Some NAMI State Organizations and NAMI Affiliates also operate their own HelpLine. 

How can I start a HelpLine at my NAMI Affiliate?

The NAMI HelpLine provides resources for NAMI Leaders to help with the start-up and operation of a NAMI State Organization or Affiliate HelpLine. Leaders can also contact the NAMI HelpLine manager for information and support.