NAMI HelpLine

Schizophrenia can come with challenges, but there is help. NAMI is here to provide support for you and your family and information about community resources. NAMI offers a variety of information and programs tailored to the specific needs of people experiencing these conditions and their family members. These programs are all led by people with their own personal experience with these conditions which makes the information they are sharing even more powerful.

To learn more about these programs visit www.nami.org/programs or contact the NAMI HelpLine at 1-800-950-NAMI (6264) or [email protected] if you have any questions about psychosis or finding support and resources. You can also use the Find Your Local NAMI tool to find a NAMI in your own community.

Helping Yourself

There are many ways to help manage your symptoms to prevent them from getting worse and reduce the chance of experiencing a mental health crisis:

  • Manage Stress. Stress can trigger psychosis and make the symptoms of schizophrenia worse, so keeping it under control is extremely important. Know your limits, both at home and at work or school. It’s important not to take on more than you can handle and to take time for yourself if you’re feeling overwhelmed.
  • Try to get plenty of sleep. If using certain medications, you might need more sleep than the standard 8 hours. Many people with schizophrenia have trouble with sleep, but lifestyle changes such as getting regular exercise and avoiding caffeine can help.
  • Avoid alcohol and drugs. Substance use affects the benefits of medication and worsens symptoms. If you are concerned about your substance use, seek help from a health care provider.
  • Maintain connections. Having friends and family involved in your treatment plan can go a long way towards recovery. People living with schizophrenia can have a difficult time in social situations, so surrounding yourself with people who understand you and your symptoms can help. If you feel you can, consider connecting with others through online message boards, peer-education programs like NAMI Peer-to-Peer, or peer support groups like NAMI Connection. You can also get involved with a local church club or other organization.
  • Partner with your health care providers. Give your health care provider all the information they need to help you recover — including any reactions to medications, your symptoms or any triggers you notice. Develop trust and communicate openly. If you don’t feel comfortable with your provider, that’s okay, too. Not all providers will be a good fit for everyone. Consider exploring other options — you might try to find providers that share your cultural background or have worked with people who have similar experiences.
  • Consider sharing your storyWhen you are ready there can be great power in helping others and yourself when you share your experience. This can be done in a confidential support group or on larger public platform as you see fit.
  • Know what to do in a crisis. Be familiar with your community’s crisis hotline or emergency walk-in center. Know how to contact them and keep the information handy. Wherever you are, you can call or text or chat 988, the national Suicide & Crisis Lifeline, 24 hours a day, 7 days a week for support during a mental health crisis.

If you live with a mental health condition, learn more about managing your mental health and finding the support you need.

Helping A Family Member Or Friend

Learning about psychosis and schizophrenia will help you understand what your friend or family member is experiencing and trying to cope with. Living with schizophrenia can be challenging, so here are some ways you can show support:

  • Respond calmly. To your loved one, hallucinations or delusions seem real, so it doesn’t help to say they aren’t. Calmly explain that you see things differently. Be respectful without tolerating dangerous or inappropriate behavior.
  • Pay attention to events that can cause symptoms to occur or worsen. You can help your family member or friend understand, and try to avoid, the situations that lead to their symptoms or disrupt normal activities.
  • Help ensure medications are taken as prescribed. Many people question whether they still need medication when they’re feeling better or if there are unpleasant side effects. Encourage your loved one to take their medication regularly to prevent symptoms from coming back or getting worse. If it seems like side effects are really bothering them, you can suggest they speak to their health care provider to see if there are any other options.
  • Understanding lack of awareness (anosognosia). Your family member or loved one may be unable to see that they have schizophrenia. Rather than trying to convince them, you can show support by helping them feel safe, regularly see their health care providers and take any prescribed medications, and manage their symptoms by living a healthy lifestyle. Xavier Amador’s book, I Am Not Sick I Don’t Need Help, is a guide that can be helpful in these situations.
  • Sometimes getting a person to seek help is the challenge. It can be difficult to help someone who doesn’t recognize that they’re experiencing symptoms or who may feel afraid or mistrustful of treatment. This can be frustrating and painful for family members and friends who only want to help. Try to stay patient and supportive, even when progress feels slow. Focus on building trust, listening without judgment, and expressing care and concern. Learning more about the illness and available treatment options can also help you feel better equipped to provide encouragement and hope along the way. Motivational interviewing is a research-backed approach to help someone accept help if they are struggling to do so. This technique was initially developed to help those living with substance use disorder but has broadened considerably. We also now know that family members can use some of the skills of MI to help improve their communication with the person experiencing the condition.
  • Help avoid drugs or alcohol. These substances are known to worsen schizophrenia symptoms and trigger psychosis. If your loved one develops a substance use disorder, getting help is essential.
  • Find emotional support from others. Share your thoughts, fears and questions with other people who have loved ones with similar conditions. Connect with others through online message boards, NAMI Family-to-Family education programs, NAMI Family Support Groups, or other NAMI information and support programs.

Find out more about taking care of your family member or friend and yourself.

Additional Resources

  • Catatonia is a neuropsychiatric condition involving abnormal movements, behaviors, and speech that can be associated with psychosis (and other mental health conditions). For information and resources on catatonia, visit the Catatonia Foundation.
  • For advice from professionals, advocates, and other NAMI experts related to schizophrenia and other mental health topics, view past recordings of NAMI’s Ask the Expert series. Presentations that may be particularly useful include:
  • For stories from real people about their experiences with mental health, including schizophrenia, check out NAMI’s book seriesYou Are Not Alone: The NAMI Guide to Navigating Mental Health and You Are Not Alone for Parents and Caregivers: The NAMI Guide to Navigating Your Child’s Mental Health.
  • Learn how to have more effective, empathetic conversations about schizophrenia with NAMI’s Schizophrenia and Psychosis Lexicon Guide. This resource merges professional insights with lived experiences to recommend language that conveys respect, understanding, and support — helpful for clinicians, family members, the media, and the general public. Learn more and download the guide here.

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Reviewed and updated December 2025

NAMI HelpLine is available M-F, 10 a.m. – 10 p.m. ET. Call 800-950-6264,
text “NAMI” to 62640, or email. In a crisis, call or text 988 (24/7).