How to help a stranger on the street in a mental health crisis

How to help a stranger on the street in a mental health crisis

Posted on January 19, 2022

Give yourself a moment to take in the situation. Notice if the person appears agitated, angry, restless or engaging in risky behavior, advised Dawn Brown, national director of NAMI HelpLine Services. “That person is likely at a point in a mental health crisis where they’re at imminent risk of hurting themselves or someone else,” Brown said. NAMI’s national helpline also connects callers to local support groups, recovery strategies, resource referrals and other information. Call 1-800-950-NAMI (1-800-950-6264) or text “NAMI” to 741-741 to connect with a trained crisis counselor. One of the best tools in your toolkit is empathy, Brown said. If you work on extending empathy to others in your daily life, you’ll be more equipped to do so to a stranger.