NAMI is committed to advancing efforts to reimagine crisis response in our country. We are calling for a standard of care in every community that provides a continuum of crisis services that end the revolving door of ER visits, arrests, incarceration and homelessness. We believe that every person in crisis, and their families, should receive a humane response that treats them with dignity and connects them to appropriate and timely care.

988: Reimagining Crisis Response

In 2020, the nation took a significant step forward with the enactment of the National Suicide Hotline Designation Act, a bill NAMI advocated for that created a nationwide three-digit number (988) to assist people experiencing a mental health or suicidal crisis. This number is now available in communities across the country.


Crisis Intervention Team (CIT) Programs

The lack of mental health crisis services across the U.S. has resulted in law enforcement officers serving as first responders to most crises. While we work on building a better crisis response infrastructure, Crisis Intervention Team (CIT) programs are an innovative, community-based approach to improve the outcomes of these encounters.



NAMI offers webinars featuring professionals, advocates and other experts as part of our mission to engage in advocacy, education, support and public awareness in pursuit of better outcomes for individuals and families affected by mental illness.


NAMI HelpLine is available M-F, 10 a.m. – 10 p.m. ET. Call 800-950-6264,
text “helpline” to 62640, or chat online. In a crisis, call or text 988 (24/7).