NAMI Statement on FCC Action to Improve 988 Call Routing | NAMI

Posted on March 21, 2024

Arlington, VA – The National Alliance on Mental Illness (NAMI) today released the following statement from Chief Advocacy Officer Hannah Wesolowski:

“NAMI is deeply grateful for today’s announcement that the Federal Communications Commission (FCC) is taking critical steps to revise its processes to ensure every caller to the 988 Suicide and Crisis Lifeline gets connected to the nearest call center. No matter where someone finds themselves in a crisis, they need to be connected to local resources and help. We applaud this much-needed step to better route 988 calls.
We look forward to swift action by the FCC in moving this proposal forward. We thank Sens. Padilla and Tillis and Rep. Cardenas for their leadership on this issue in Congress, and FCC Chairwoman Rosenworcel and HHS Secretary Becerra for their efforts around 988 to help people in crisis."


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NAMI HelpLine is available M-F, 10 a.m. – 10 p.m. ET. Call 800-950-6264,
text “helpline” to 62640, or chat online. In a crisis, call or text 988 (24/7).